Customer Management
Our award-winning Customer Management contains an advanced ticketing system with a white label web shop and back office with comprehensive data that you own.
Not just a ticketing system
Venue Manager’s Customer Management provides you with the complete solution for your business shop system. You get a white label web shop for ticket sales, sale of merchandise, and food & drink. You decide the design, logo and setup of the web shop.
You own all the data, and it can easily be accessed directly from your shop’s back office. With consistent data and statistics, you become wiser about your customers’ behaviour, and you can easily use this knowledge to optimize your business processes and create relevant marketing content.
Simplified planning and customer management
In your web shop, you make your own venue, stadium, or hall plan so that your customers can order tickets for precisely the seats they want.
You can also create both standard tickets for your event, sports match, or amusement park as well as special tickets if, for example, you are a sports club that plays cup matches during the season.
You also manage your season in the same back office. As a starting point, you have a single season track, regardless of whether you are an event, amusement park, or sports club. However, if you have several festivals or several sports in the same club, you can create several season tracks, all of which are handled in the same back office.
Ticketing system and season management
In Customer Management you can plan your events and create special tickets for them. You can make hall plans for various events, so that your customers can select their seats when they buy tickets. For example, you can plan various sports matches during a season, concerts, and other special events. Both regular and special tickets are sold and issued through the same system.
As a starting point, you have a single season track in the platform, however, you can easily create several tracks. For example, if you have a sports club that has several sports or teams, tracks can be created for all teams / sports.
Season tickets
Through Venue Manager’s Customer Management, you can also issue season tickets. This can be a regular season ticket paid either up front or in instalments. It can also be a reservation card, where the customer has to book their seat every time, enabling you to fill all the spectator seats.
With Customer Management from Venue Manager, you can also upgrade regular tickets to season tickets. In the back office, the amount of the regular ticket, is deducted from the price of the season ticket. This will convert your visitors into loyal customers who keep coming back.
Create your own awards club
With our Customer Management you can also create subscriptions for your business. For example, a subscription plan with monthly payment could be used for membership in an awards club enabling you to make special offers to club members. This could include pre-emptive rights to tickets or perhaps special offers that are only available to subscribers.
Sell merchandise online
Merchandise sales are also handled in Customer Management. This is a classic white label web shop with products, inventory management, and the ability to set up shipping. We have also created a new campaigns module.
The promotion module is generally for add-on sales and can be shown as both a pop-up and in the shopping cart. For example, “want to add a beer?”, “buy a t-shirt for the match” or something similar – jump start your add-on sales through Customer Management.
Interested in our Customer Management?
Let us explore how the platform can create more value for you and your customers.
Highlighted features
Ticket system
Sell tickets for your events and other events held at your venue. Tickets are sold directly from your own webshop and app and are handled in your back office.
Webshop
Get your own white label webshop, which is designed with your colours, logo, and layout. You decide the design and setup and then use the webshop to sell merchandise, tickets, and concessions.
Back office
In the back office you can edit all features, set up products for the webshop and app, set up zones for access, and manage products for POS. In addition, all reports and data are found in the back office.
Season ticket
Sale and handling of season tickets. Sell season tickets as a one-time payment, instalment payment, or as a subscription. In addition, you can sell reservations, where your customer must enter and claim their ticket for the individual match.
Subscription plan
Subscription plans, which can be used for fan clubs, special customer groups, etc. Subscribing customers can also have access to special products, discounts, and so on.
Customer segmentation
You can divide your customers into many different segments, which can be used for targeted marketing, communication, etc. For example, you can segment by product purchase, attendance, participation, and general customer information.
Support
As a Venue Manager customer, you have access to our strong support team, which helps you quickly overcome any challenges you encounter. Our support is also completely free.
Industries
Are you ready to transform your sales digitally?
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